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It may take some time for us to get back to you, or we may not be able to provide a response, depending on the nature of the inquiry.

Please understand that we will not respond to simple opinions or requests.

Please also understand that there may be cases where the inquiry is addressed by an official announcement, and we will not make individual responses for such cases.

Responses will be made to the email address provided, so please make sure it is correct.

Customer Support will be closed on weekends, Japanese holidays, and company holidays.

Inquiries received during this time will be addressed starting on the following business day.

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